Thanks again for visiting Dotstoys.com. Just as our toys aim to please little
ones we are eager to please you. We look forward to delivering remarkable products
to you on time and in perfect condition. Read on to find out about additional services
for our customers.
with the Dots
Our ordering process is meant to be quick, easy and secure. Basically, follow four
- Shop -- Find what you are looking for
by clicking on a toy, brand, age or news category. This will produce a list of
products by name and display a small photo of the toy. You can purchase directly
from this list by clicking on “add one to
basket” and continue shopping or choose an item and go directly to check out
by clicking on “Buy One Now.” You can learn more by clicking on the
product name or photo. This will take you to a page with an enlarged photo
of the toy, a detailed description, recommended age, and a display of
any awards the toy may have earned. There is also a link to related toys
at the bottom of this product page. Then simply click on the back button and add
to your shopping cart. Continue this process until you have completed your order.
- Review -- Click on Checkout to review your order for correct quantities, colors
and gift wrap. You can easily make changes to any of these options by
highlighting quantities and keying in new ones. If you wish to continue
shopping, click the Continue Shopping button. When you are finished shopping, click
the Checkout button.
- Sign in -- Sign in to set up your personal account with DotsToys or use your
already established user ID and password. We will use this information to confirm
your address and shipping information.
- Check out – Here you can review your order before continuing. Click “Continue” if
everything meets your satisfaction. A confirming page will appear and
request your charge card information and choice of delivery. When you
are finished click continue. You will see an order summary page including
an order number.
A 5.6% sales tax is collected for deliveries in the state of Wisconsin.
Sales tax is not charged on any shipments to recipients outside of Wisconsin.
Dotstoys Dot Com accepts Visa, Mastercard, American Express and Discover.
Money orders are also accepted.
Returns or exchanges
We want you to be 100% satisfied. That’s why we strive to provide all of the
information you need to make a wise decision. We understand that there
may be times when an individual item does not meet your needs or expectations.
If this happens, return the item and invoice to Dotstoys.com within 30 days of purchase
and we will provide a full refund less the shipping charges. Returns or
exchanges should be sent to: Dots Toys, c/o The Lehnert Group Inc., 3422 W. Burgundy
Court, Mequon, WI 53092.
If your item has been damaged in shipment, please contact us immediately for return
instructions. Call toll-free at 1-877-836-3832. Call (262) 242-5077, if calling from
Milwaukee, WI. Or email us at email@example.com.
We encourage you to order online for the fastest possible service,
but feel free to phone in your order. Call us toll-free at 1-877-836-3832, 24 hours,
7 days a week. Residents in the Milwaukee, WI area should call (262) 242-5077.
Dotstoys wants to help you make a good impression, so why not wrap
your goodies in Dotstoys signature gift wrap. Dotted wrapping paper and
cotton curling ribbon are sealed with the Dotstoys.com gift seal.
Tell us what you would like your gift card to say and we’ll hand write a card for you. Make life easy and make
a big impression with gift wrap – only $2.00 per gift. You will have the option
to add this to each toy in your shopping cart. Unfortunately, we are not
able to offer gift wrap for drop ship and pre-packed items.
Order $100 or more ship for free! To qualify, purchase a minimum
of $100 of toys and have them shipped to one location and we’ll foot the bill
for standard USPS ground shipping.
We pick and pack our orders every business day. Our goal is to have
orders leave our warehouse within 1 to 2 business days after the order is received.
We have chosen the U.S. Postal Service to deliver our products. Standard ground
delivery takes 4-8 days. Please allow 10 days to 2 weeks for heavy weight items
like dollhouses, large railway sets, tables and boards.
We are able to make shipments to the addresses throughout the
U.S., Alaska and Hawaii, however there are additional shipping fees for Puerto
Rico, Alaska and Hawaii. We cannot ship to post office boxes.
Fees for shipping and handling to addresses in the domestic U.S. are as follows:
$ 00.00 to $ 29.99 Order: $ 6.50
$ 30.00 to $ 49.99 Order: $ 7.50
$ 50.00 to $ 99.99 Order: $ 8.50
Orders of $ 100.00 or more: FREE! Standard Delivery
Additional shipping charges will be figured for Alaska and Hawaii
and customers will be advised of the additional fees.
Express delivery for the U.S. (except Alaska and Hawaii) is also available for
1 and 2-day deliveries:
1-Day Express $ 26.00
2-Day Express $ 18.00
Signatures will not be required on these above express shipments.
At this time, multiple ship to locations require separate transactions.
Connect with the Dots
Dotstoys Dot Com can be reached Monday through Friday between
8AM and 5PM CST and 8AM to 12 Noon CST on Saturday.
Phone: (toll-free) 1-877-836-3832 or (262) 242-5077
Fax: (262) 242-5077
Mail: Dotstoys.com c/o The Lehnert Group, Inc. 3422 W. Burgundy Court Mequon,
Can’t find a toy that you are looking for in the brands that we carry? Take
a break and let us find it for you. Just drop us a note with as much detail as possible
and we will find that "must have" toy from our favorite suppliers for you.